Legal
Legal
Last updated August 22, 2026
Every OptimaFlo legal and trust document, in the order a buyer usually reads them. Self-serve customers are governed by the Terms of Service. Customers with a signed Order Form are governed by the Master Services Agreement. The Data Processing Agreement, Acceptable Use Policy, and Service Level Agreement apply under both.
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TERMS THAT APPLY TO EVERYONE
- Terms of ServiceThe agreement for self-serve use of the Services.
- Acceptable Use PolicyWhat you may not do with the Services.
- Refund and Cancellation PolicyHow to cancel, when it takes effect, and when we refund.
- Pilot Program AgreementExtra terms for Pilot Program customers.
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DATA AND SECURITY
- Privacy PolicyWhat personal information we collect and why.
- Cookie PolicyThe cookies we set and how to manage them.
- Data Processing AgreementGDPR Article 28 terms, SCCs, UK Addendum, and CCPA terms for Customer Data.
- Sub-processorsThe vendors that process data for us, and how we give notice of changes.
- SecurityHow we protect Customer Data, and how to report a vulnerability.
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ENTERPRISE AND SIGNED DEALS
- Master Services AgreementThe agreement for subscriptions bought under a signed Order Form.
- Service Level AgreementUptime commitment, service credits, and support response targets.
- Case Study ConsentHow we ask permission before publishing your story.
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SIGNED COPIES AND QUESTIONS
All of these documents apply without a signature. If your procurement process needs a countersigned DPA, MSA, or SLA, email evan.rosa@optimaflo.io and we will send one.